Privacy Policy
Last updated: April 10, 2026
DropToText ("we", "us", "our") is committed to protecting your privacy. This policy explains what data we collect, how we use it, and your rights.
What we collect
When you send us a document
When you email a document to docs@droptotext.com, we receive your email address and the attached file. We use the file to extract text and generate a summary. The extracted text is stored so you can access it from your dashboard.
When you create an account
We store your email address, plan type, usage count, and authorized sender addresses. We do not collect your name, phone number, or physical address unless you provide it voluntarily.
When you pay
Payments are processed by Stripe. We do not store your credit card number. Stripe provides us with your email and subscription status.
How we use your data
- To extract text from your documents and return results
- To answer follow-up questions about your documents
- To send you transactional emails (results, welcome, usage updates)
- To manage your subscription and billing
We do not sell your data. We do not use your documents to train AI models. We do not share your data with third parties for marketing purposes.
Document storage and retention
Your documents and extracted text are stored in encrypted AWS S3 buckets in the US East region. Documents are retained for as long as your account is active. If you cancel your subscription, your document history is deleted after 30 days.
Data security
DropToText uses AWS infrastructure in the US. Documents are encrypted at rest and in transit. We do not access your documents except to process them as you request. at hello@droptotext.com.
Third-party services
- AWS (document storage, text extraction, AI processing)
- Stripe (payment processing)
- Resend (transactional email delivery)
- Cloudflare (DNS, email routing, security)
- PostHog (anonymous product analytics)
Cookies
We use a single session cookie to keep you logged in to your dashboard. We use PostHog for anonymous analytics. We do not use advertising cookies or tracking pixels.
Your rights
You can request a copy of your data, ask us to delete your account, or update your information at any time by emailing hello@droptotext.com. We will respond within 30 days.
Changes to this policy
We may update this policy from time to time. If we make significant changes, we will notify you by email.
Contact
Questions about this policy? Email us at hello@droptotext.com.